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Delivery & Returns

What do I do if an item doesn't fit, I don't like the colour or is otherwise not acceptable?

Return it to us at Tru-Processing Centre, PO Box 90, Porth, Wales, CF40 9BL, United Kingdom with a covering explanatory letter. We will then arrange to either credit you or replace the goods, whichever you prefer.

What do I do if an item is faulty when it's delivered?

Return it to us at Tru-Processing Centre, PO Box 90, Porth, Wales, CF40 9BL, United Kingdom with a covering explanatory letter. We will then arrange to either credit you or replace the goods, whichever you prefer.

Who pays the postage on returned items?

If you're returning something because it doesn't fit or it's not suitable, you'll need to pay the postage costs to return it to us. If you'd like us to replace the goods with another size, colour or item, we won't charge you for carriage on the replacement. However, we will refund your postage in full on faulty goods returned.

What do I do if there's any other problem with my order?

If you have any problems with an order, let us know and we will advise you exactly what steps we're going to take to rectify the problem. Write to us at Tru-Diamonds, Unit 4, Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, CF39 8ES. Alternatively, you may contact us by telephone on 0333 043 5000 or fax 08709 504042.

What do I do if an item fails once it's been used?

Please see our Unique Triple Guarantee. All goods supplied by Tru-Diamonds™ are from official sources and are covered by the normal manufacturer's warranty. If you feel that an item has failed prematurely, please advise us. Write to us at Tru-Diamonds, Unit 4, Del Guerra Court, Gelligron Industrial Estate, Tonyrefail, CF39 8ES, United Kingdom. Alternatively, you may contact us by telephone on 0333 043 5000 or fax 08709 504042.